Thank you for shopping at Bambooflux.com. We want you to be completely satisfied with your purchase. Please review our Return Policy carefully before making a purchase. By placing an order on our website, you agree to the following terms:
- Eligibility for Returns
You may return most products purchased from bambooflux.com within 15 days from the date of delivery, except for intimate items. Intimate items include but are not limited to lingerie, swimwear, undergarments, and other personal hygiene products.To be eligible for a return, the product must be unused, undamaged, and in its original packaging, with all tags and labels intact.Products that are not eligible for return due to hygiene and safety concerns include opened or used intimate items and products with tampered packaging. - Return Process
To initiate a return, please contact our customer support team at info@bambooflux.com. Provide your order number, the item(s) you wish to return, and the reason for the return.Our customer support team will guide you through the return process, provide you with a return authorization, and the necessary return address.You are responsible for the cost of shipping the item(s) back to us for return. We recommend using a trackable shipping method to ensure the safe return of the product.Once we receive and inspect the returned product, we will notify you of the status of your return.
If the return is approved, a refund will be processed within 3 to 5 of receiving the returned item(s), excluding any shipping or handling charges.
Please note that refunds will be issued using the original payment method used for the purchase.
- Non-Returnable Items
As mentioned earlier, intimate items, due to their nature, are non-returnable for hygiene and safety reasons. Please ensure you carefully review the product details before making a purchase.Additionally, personalized or customized items cannot be returned, as they are made specifically for you. - Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team immediately with a description of the issue and any relevant images. We will arrange for a replacement or provide you with a refund or store credit, as per your preference. - Changes to the Return Policy
Refunds will be issued for the purchase price of the returned item(s), excluding any shipping or handling charges. - Changes to the Return Policy
Bambooflux.com reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on the website.
Bambooflux.com reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on the website.